gerakan Account & Payment FAQ

Opening a gerakan account takes four steps. First, visit gerakan.net or download the Android app and tap "Register". Enter a username, password, email, and phone number. Second, verify your email and phone by entering the codes we send you. Third, upload a photo of your government ID (passport, national ID, or driver's license) and a selfie for identity verification. We review these documents within a few hours. Fourth, make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Once your deposit clears, you can access all games—football markets for Liga 1 and Champions League, live-dealer tables, and slots.

We at gerakan require two documents for KYC verification. First, a government-issued ID—passport, national ID card, or driver's license. The ID must be current (not expired) and clearly show your full name, date of birth, and ID number. Second, a selfie taken on your phone showing your face clearly. The photo must match the ID. We do not accept screenshots or old photos. Upload both documents through your account settings under "Verification". We review them within a few hours. If we need clarification, we will contact you through your registered email or phone number.

Our English-language support team is available through live chat in your gerakan account. Chat hours vary by day, but we aim to respond to messages within a standard window. If chat is not available when you message, we will reply by email within a few hours. You can also email support directly from your account settings. For urgent issues like account lockout or payment problems, use the chat feature—it connects you to a team member faster than email. We do not offer phone support, but chat and email cover all account and payment questions.

Deposits via e-wallet, mobile banking, or local payment are instant. Log into your gerakan account, go to "Deposit", select your payment method, and enter the amount. You will be redirected to the e-wallet app or website to confirm the payment. Once you approve it, the funds appear in your gerakan account immediately. No additional steps are needed. If you do not have the e-wallet app installed, you can use the web version through your browser. Deposits are available 24 hours a day. If your deposit does not appear after subject to verification, check your e-wallet transaction history to confirm the payment went through, then contact our support team with your transaction ID.

If a deposit or withdrawal does not complete, check your payment method first. For e-wallet deposits (online payment, e-wallet, mobile banking), verify that your balance was deducted. If it was, the funds may still be processing—wait subject to verification and refresh your gerakan account. If the funds do not appear, contact our support team with your transaction ID (found in your e-wallet history). For bank transfers, processing can take a few hours depending on your bank. If a withdrawal fails, we will return the funds to your gerakan account automatically. Contact support if you see an error message or if funds do not return within a few hours. We investigate all incomplete transactions and resolve them promptly.

We at gerakan reward active users through a loyalty tier system. As you deposit and play, you earn points. Points accumulate toward higher tiers—Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as faster withdrawals, higher account preferences, and exclusive promotions. You can see your current tier and points in your account settings under "Loyalty". Tier status resets monthly, so your points and tier level are recalculated based on your activity in the current month. Higher tiers during major tournaments like Liga 1 or Champions League may offer bonus promotions. Check your account regularly to see what benefits your current tier includes.

We at gerakan cover major football leagues and tournaments. Our markets include Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. We also list esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer games include Baccarat, Roulette, Dragon Tiger, and Blackjack. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Markets are updated daily as fixtures are scheduled. During major tournaments like Idul Fitri or Idul Adha holidays, we may add special promotions or expanded market coverage. Check the "Live Schedule" page to see upcoming matches and available betting options.

To request deletion of your personal data, contact our support team through live chat or email in your account settings. Provide your username and the email address associated with your account. Explain that you are requesting data deletion under privacy law. We will confirm your identity and process your request. Note that we retain transaction records as required by law for anti-money laundering compliance, so some data cannot be deleted. We will delete personal information (name, phone, address) that is not legally required to be kept. The process typically takes a few business days. After deletion, you will not be able to log into your account, and we cannot recover your data.

If you forget your password, go to the gerakan login page and click "Forgot password?". Enter the email address associated with your account. We will send you a password-reset link. Click the link in the email and create a new password. The link expires after one hour for security. If you do not receive the email, check your spam folder. If the link has expired, request a new one. If you cannot access the email address on your account, contact our support team with your username and phone number. We will verify your identity and help you regain access to your account.